We undertake everything in order to exceed the expectations of our customers.
We make ourselves aware of the effects of our actions and ask ourselves how these are perceived by our customers and whether our services satisfy the wants of the customers.
We aim to gain extraordinary results for our clients – and thus for ourselves.
Generosity & professionalism
We associate generously with our customers, our environment and ourselves.
While doing this, we orientate ourselves by our jointly arranged conduct principles; however, we also look at each case individually in consideration of common sense.
We resist pressure attempts and make arrangements together in uncertain situations.
We promote and demand entrepreneurial thinking and take responsibility for what we do or do not do.
Our mindset is marked by basic 'everything is possible' attitude. In addition, we promote a healthy readiness to take risks and encourage to try out new things when it comes to increasing the satisfaction of our customers.
We all possess the competence to make decisions which we would make for an own enterprise after weighing the odds and avoiding pressure.
We know and value the strengths of our colleagues and respect their weaknesses.
We support each other and divide the work so that our strengths our asserted and a setting is created where we can work on our weaknesses.
We share information and know-how and take our own initiative to give information in order to obtain extraordinary results together.
Transparency & honesty
Our conduct towards our customers, environment and ourselves is transparent and honest.
We do not create false expectations; we voice our opinions openly, honestly and constructively and admit our mistakes.
Improvement & further development
We create an atmosphere in which we strive for improvement and further development.
We question what already exists, introduce new ideas of our own and give each other constructive and honest feedback regardless of hierarchical status.